How it works
- 1
- A global relationship manager is identified with input and guidance from the client. This representative can be located in any Offshore Alliance jurisdiction.
- 2
- The range of services to be provided is agreed in the form of a master service level agreement.
- 3
- All service requests are managed through the centralised Offshore Alliance service desk and are then routed to the appropriate Offshore Alliance delivery partner.
- 4
- Call management and service level agreement compliance are undertaken by the service desk and service delivery is provided within the specified parameters by the local Offshore Alliance delivery partner.
- 5
- Overall service delivery key performance indicators are globally captured, monitored and managed 24x7x365.
- 6
- Ongoing service reviews are undertaken by the global relationship manager.
